
J L
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I am unable to log into the app, even though I can log in on the website. Also, the app lacks in-app registration, and registration through the website from mobile is a painful experience, and keeps switching back to Dutch. I was unable to accomplish my goal (registering a bike). It seems silly that you need to install a complicated phone app to take a bike on a train, and you can't simply add a bicycle tariff from a normal kiosk at the train station. Not tourist-friendly.
11 people found this review helpful
Nederlandse Spoorwegen
November 10, 2020
Hi, How unfortunate. We apologize for your bad user experience. We will process your feedback and we will look into the matter. With best regards, NS Development-team

A Google user
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Great helpful app! The developer responded to my earlier review regarding how to change the text to English! "Please go to 'Meer', select 'Instellingen and select 'Taal'. There you can change the language setting of the app from Dutch to English." I did this and it works! You just need to press one of the menu items at the bottom to refresh the screen. I had already found it very helpful. Now I would give it 6 *.
54 people found this review helpful
Nederlandse Spoorwegen
November 4, 2019
Please go to 'Meer'select 'Instellingen and select 'Taal'. There you can change the language setting of the app from Dutch to English.
With best regards,
NS Development-team

Luciano Lavagno
The payment system, going via a lousy third party site, is not functional. Out of seven attempts with two different cards, five failed, one got through immediately, and one got through after green minutes, when i was already on the train, with a paper ticket. No refund of course. Now I use the app only for train schedules.
5 people found this review helpful